Shipping policy

Thank you for choosing Pawsitive Intentions for your handmade collar needs. We aim to provide you with a smooth and reliable shipping experience. Please review the following information regarding our shipping policy:

Processing Time 

 All orders are processed and shipped within 2 weeks at most, from the date of purchase, unless otherwise stated.

 

Shipping Methods

 Processing Time

 

We offer standard shipping via reputable carrier, USPS. Expedited shipping options are available at an additional cost. You can select your preferred shipping method during checkout.

 

 

 

Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

Shipping Rates

Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination.

Orders above $100 qualify for free standard shipping within The United States.

Estimated Delivery Times

At Pawsitive Intentions, we take pride in crafting each handmade collar with precision and care. Our commitment to quality extends to our delivery process. Below are estimated delivery times for our handmade collars to provide transparency and manage customer expectations:

1. Standard Delivery:

   • Estimated Time: 2 to 4 weeks
   • Our standard delivery option offers a balance between affordability and reasonable delivery time. Your handmade  collar will be crafted with attention to detail and delivered within 2 to 4 weeks from the date of order placement.

2. Expedited Delivery:

   • Estimated Time: 1 to 2 weeks
   • For customers who wish to receive their handmade collars sooner, we offer an expedited delivery option. With expedited delivery, your collar will be prioritized in our crafting process and shipped within 1 to 2 weeks from the date of order placement.

3. Customized Orders:

   • Estimated Time: 3 to 5 weeks
   • If you've chosen a customized design or requested specific modifications to our standard collars, please allow a bit more time for our skilled artisans to bring your unique vision to life. Customized orders typically take between 3 to 5 weeks for crafting and delivery.

4. International Shipping:

   • Estimated Time: 4 to 6 weeks
   • For our valued international customers, please note that delivery times may vary due to customs processing and shipping logistics. International orders are estimated to be delivered within 4 to 6 weeks from the date of order placement.

Important Notes:

• Delivery times are estimates and may be subject to change based on order volume, seasonal demand, and unforeseen circumstances. Any significant changes to the estimated delivery times will be communicated promptly to the customer.

• Customers will receive a confirmation email with tracking information once their handmade collar has been shipped.

• Pawsitive Intentions is dedicated to providing exceptional customer service. If you have any specific delivery requirements or concerns, please contact our customer support team, and we will do our best to accommodate your needs.

By providing these estimated delivery times, we aim to ensure a positive and transparent shopping experience for our customers who choose the artistry and craftsmanship of our handmade collars.

Please note that these are estimated delivery times and actual delivery may vary based on factors beyond our control, such as carrier delays or unforeseen circumstances.

International Shipping

We currently offer international shipping to select countries. Please refer to the shipping options during checkout for availability and rates.

Customers are responsible for any customs duties, taxes, or fees that may apply to their order upon delivery.

Order Tracking

 Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment.

Missing or Delayed Shipments

If your order is significantly delayed or goes missing during transit, please contact us at Pawsitive Intentions so we can assist you in locating or replacing the items.

 

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at thepawsitiveintentions@gmail.com

Thank you for shopping with Pawsitive Intentions!